Le logement en lui même était confortable, propre et les hôtes sont très réactifs. Le souci est que l'emplacement ne correspond pas du tout à l'annonce (très éloigné du centre de Decatur, particulièrement sans voiture...). De plus, la chambre partage une salle de bains avec une autre chambre. Ceci n'est pas un problème en soi, puisque la salle de bains était propre, cependant, la chambre est accessible depuis la salle de bains par une porte sans verrou. Ce qui signifie que la chambre est accessible depuis une autre chambre. Pour cette raison j'ai quitté le logement et été remboursé intégralement.

Unfortunately the location was not in downtown Decatur or walking distance or near public transportation like I thought. After the first night Angel was nice enough to allow me to receive a my money back. I agreed that she should be paid for the one night & the fee for a friend staying over. Instead I was charged for 2 nights & fees.
I Contacted support 4 times about the refund they never called back once. Instead sent an email indicating they had spoken to me and charged me 2 nights & fees and shared the balance that would be refunded.
I reached out to customer service spoke to a representative and they said they would have someone reach out.
It never happened.
I Reached out to Angel via text & email. Never received a reply.
I believe that Angel should have been paid for 1 night & additions $25 for the guest. Not be billed for 2 nights.
Again, I'm thankful that Angel was willing to allow me to break our contract and we both understood that we were not a match for my 5 day trip .

Angel was a kind and considerate host. Her place was comfortable and homey.

Great customer service and support.