Host responsibly in condos and apartment buildings

A practical guide to responsible hosting and homesharing in Malaysia

Host in hijab leading a discussion with residents around a table in a Malaysian strata home

Respecting local communities through responsible hosting

Airbnb supports responsible homesharing and short-term rentals that respect residents, building rules, and local communities. This page brings together the tools, standards, and safeguards that help short-term rentals operate smoothly in condos, apartment and strata buildings across Malaysia.

Airbnb’s approach focuses on three priorities

1. Supporting building-level governance

2. Preventing disruptions before they happen

3. Providing clear support channels when issues arise

Malaysia Code of Conduct cover: host seated in a cozy living room, highlighting standards for short-term rental accommodation.

Airbnb’s Code of Conduct

To support consistent standards across the homesharing and short-term rental sector, Airbnb developed an industry-first Code of Conduct for Malaysia, in collaboration with the Malaysian Vacation Rental Services Management Association (MVR).The Code of Conduct sets clear expectations for hosts, guests, and property managers, outlining practical responsibilities such as guest behaviour, respect for common areas, safety standards, and cooperation with building management.

Download and view the Code of Conduct

Airbnb’s Code of Conduct sets the bar high for the short-term rental sector. By providing clear guidelines and best practices for owners, hosts and guests, it reinforces Airbnb’s ongoing commitment to promoting safer and more responsible travel here in Malaysia.

Ivan ChongPresident, Malaysian Vacation Rental Services Management Association (MVR)

Ivan Chong, President of MVR, endorsing Airbnb’s Code of Conduct for safer Malaysian short‑term rentals

Framework for short-term rentals in condos and residential buildings

Airbnb has partnered with Messrs. Zaid Ibrahim & Co. (in association with KPMG Law) to develop reference by-laws for short-term rentals in apartment and strata buildings.These by-laws are designed to support informed discussions between unit owners, Joint Management Bodies (JMBs) and Management Corporations (MCs), and building managers on various matters including:

Approval and registration processes
Safety and compliance requirements
Guest management and record-keeping

While not mandatory, the reference by-laws serve as a practical starting point for buildings looking to manage short-term rentals responsibly.

View the proposed reference by-laws

Host welcoming a guest and child at the door, illustrating responsible short‑term rental management in a strata building.

Airbnb host Sarah Othman sits with a guest at a dining table in a cozy Malaysian strata apartment.

As Airbnb hosts, this guide will help us work with Joint Management Bodies and Management Corporations to create better solutions for our residents.

Sarah Othman

Airbnb host

Supporting building harmony

Airbnb invests in platform-level safeguards to reduce the risk of disruption and support safer stays.

Banning disruptive parties

Airbnb’s global party ban, introduced in June 2022, prohibits disruptive parties and open-invite gatherings at all listings. Guests who attempt to violate this rule face strict consequences, including account suspension or permanent removal from the platform, ensuring safer, more respectful stays for all.

Find out more

Enhanced reservation screening

Our enhanced reservation screening technology is designed to reduce the risk of disruptive incidents on our platform globally. The system helps assess and identify potential higher-risk reservations by looking at specific risk factors like user history and the timing of the booking.

Find out more

Neighbourhood support line

In the rare case of noise disturbance, nuisance or any neighbourhood concern relating to home sharing in your condo, apartment, or strata, we have a dedicated 24/7 neighbourhood support line for anyone in the community to contact or report including in Bahasa Melayu.

Find out more

As a building manager, this guide is a game changer. It has clear rules for guests and residents that are efficient and effective in helping to manage buildings.

Mohd Ali bin Hamdon

Building Manager, i-Soho i-City in Shah Alam

Airbnb’s guide is a valuable resource to help promote responsible stays and harmony among residents and guests.

Michelle Siew

Committee member, JMB Ceylonz Suites

Impact of hosting in Malaysia

Hosting has become a meaningful part of Malaysia’s tourism economy, creating real opportunities for everyday Malaysians while supporting local businesses and communities.Since 2012, activity on Airbnb has helped channel travel spending beyond traditional tourism hubs and into neighbourhoods across the country. In 2025 alone*, guest spending associated with Airbnb generated significant economic impact:

USD 1.9B GDP contribution, 108,000 jobs supported nationwide, and USD 709M labour income supported in Malaysia.

These outcomes highlight how responsible hosting can benefit not just hosts, but also small businesses, service providers, and workers who rely on tourism demand.

*Estimated economic impact data is based on an internal analysis using the IMPLAN economic impact model which assesses direct, indirect and induced economic activity

*Estimated economic impact data is based on an internal analysis using the IMPLAN economic impact model which assesses direct, indirect and induced economic activity